FAQ

Your carpet’s life can be extended just from a routine professional cleaning. Many carpet manufacturers require this when it comes to satisfying the integrity of their warranties. When cleanings are avoided, your susceptible to holding in even more dust, dirt, dander and allergens. Getting regular cleanings can restore the original look and luster of your carpet.

We use a method called “truck mounted hot water extraction,” more commonly known as “steam cleaning.” Carpet manufacturers recommend this method because it picks up the dirt without harming the fabric. We use some of the most powerful equipment to get the job done right.

We strongly recommend that you vacuum beforehand, though it’s not mandatory. If you don’t vacuum, please make sure all visible debris is removed. We will move most furniture if necessary and within reason. Therefore, bookcases, fish tanks, armoires, etc. will not be moved. Please remove all fragile items and décor, so we don’t accidentally damage any of your belongings. If you have certain spots of concern, let us know so we can give them special treatment. Also, we’re animal-lovers, but if you don’t think your pet will love us, please put him or her in a separate area for safety purposes.

Not at all; it can be quite the opposite. The buildup of dirt and other soil acts like an abrasive to your carpet, and wears it down. Professional carpet cleaning restores life, color and volume to your carpets and fabrics.

Our cleaning process will remove most, if not all, of the usual odors. Some other odors that are more stubborn, like from pets, can linger, which can be knocked out with a deodorizer.